Privacy Policy

1. Information We Collect

Wixow Labs provides website creation and business automation services designed for coaches and coaching businesses. Depending on the services you use, we may process information provided by coaches, leads, and clients.

This may include:

• Name and contact information
• Email address and phone number
• Coaching business and service information
• Website content, images, logos, and brand assets
• Messages and communications
• Lead and client information
• Appointment or follow-up information
• Information voluntarily provided through forms or connected services

2. Website Creation Services

When you use our website creation services, we may process information you provide to design, build, configure, maintain, or update your coaching website.

This may include your business description, coaching services, offers, testimonials, images, branding materials, contact information, domain information, and other content you provide.

3. Instagram and Meta Services

If you connect an Instagram or other supported Meta account to Wixow Labs, we may process information made available through the permissions and authorization you grant us.

Depending on the services enabled, this may include:

• Instagram account and business information
• Account or page identifiers
• Messages and conversations
• Comments or interactions
• Content and engagement information
• Information required to operate requested automation features
• Authorization information required to maintain the connection

We use Meta-related information only to provide the functionality requested by the connected account owner, including communication automation, lead management, qualification, and follow-up workflows.

Wixow Labs does not sell Instagram or Meta data to third parties.

4. WhatsApp Services

If you connect WhatsApp or a supported WhatsApp Business service to Wixow Labs, we may process information necessary to provide the requested functionality.

Depending on the configuration, this may include:

• Phone numbers
• Names
• Messages and conversations
• Conversation timestamps
• Lead or customer information
• Message status or communication metadata
• Information required to automate responses and follow-ups

WhatsApp-related information is used to provide communication, lead management, qualification, follow-up, and other automation features requested by the coach or account owner.

Wixow Labs does not sell WhatsApp data to third parties.

5. How We Use Information

We may use information to:

• Provide and maintain our services
• Build and manage coaching websites
• Configure and operate business automations
• Process and organize leads
• Facilitate communication between coaches and their leads or clients
• Provide automated responses and follow-ups
• Qualify and organize leads according to the coach's configuration
• Respond to support requests
• Maintain security and prevent abuse
• Improve our services
• Comply with applicable legal obligations

6. Third-Party Services

We may rely on third-party service providers to operate parts of our services. Depending on the features you use, these providers may include:

• Meta and Instagram
• WhatsApp or WhatsApp Business-related services
• Automation platforms such as n8n
• Hosting and infrastructure providers
• Database, CRM, or data-storage services
• Email and communication providers
• Security or analytics services

These providers may process information as necessary to provide their respective services and according to their own terms and privacy policies.

We do not sell personal information to third parties.

7. Data Retention

We retain information for as long as reasonably necessary to provide the requested services, operate active websites and automations, maintain security and business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we may delete or anonymize it, subject to applicable legal, technical, or contractual requirements.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no online service or electronic storage system can be guaranteed to be completely secure.

9. Connected Accounts and Access

When a coach connects an external account such as Instagram or WhatsApp to Wixow Labs, the coach authorizes us to access the information and functionality necessary to provide the requested services.

The coach may disconnect a connected account or revoke authorization through the relevant platform where available.

10. Data Deletion and Your Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information that we process.

You may also request information about how your data is processed or withdraw authorization for connected services where applicable.

To request deletion or exercise a privacy right, contact us at hello@wixowlabs.com.

When a request concerns information processed on behalf of a coach, we may need to coordinate with that coach because the coach may be responsible for determining how their leads' or clients' information is used.

11. Children's Privacy

Our services are intended for businesses and adults and are not directed toward children. We do not knowingly collect personal information from children in connection with our services.

12. International Data Processing

Wixow Labs and its service providers may process or store information in countries other than the country in which you are located.

Where required by applicable law, we take appropriate measures designed to protect personal information during international transfers.

13. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, analytics, or improving the user experience.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or a data deletion request, please contact us.

Wixow Labs
Email: hello@wixowlabs.com